This page explains how to delete your Viatren account and associated cloud sync data. It is provided as a public account deletion resource for Android and other users.
Sign in with the Google or Apple account you want to delete.
Go to Settings > Account > Delete Account.
Review the message shown in the app and confirm deletion.
Request Deletion by Email
If you cannot access the app, email [email protected]. Include "Viatren account deletion" in the subject line and contact us from the email address associated with your account.
We may ask for additional information to verify that you control the account before processing the request.
Data Deleted
Account information stored in Firebase Authentication
Cloud sync data stored in Cloud Firestore
Trips, expenses, budgets, payment methods, notes, statistics, and other server data associated with your account
Co-trip shared trip member information and participation state associated with your account
Account-linked app settings and sync metadata
Data That May Be Retained
Some information may be retained for a limited period when required for tax, security, fraud prevention, legal compliance, backups, logs, analytics, or payment dispute handling. App Store and Google Play purchase records are managed by Apple and Google under their own policies.
Active subscriptions are not cancelled automatically when you delete your account. Cancel subscriptions separately through your App Store or Google Play account settings.
Processing Time
In-app deletion starts immediately. Email requests are processed after identity verification and are normally completed within 30 business days.